Shipping Options

We will then ask you to check your billing and shipping addresses.

At that time, you will see a subtotal for your order, along with any other charges and estimated shipping costs. If the amount is acceptable, you can continue through the checkout process to purchase the products.

If for any reason you are unhappy, you can easily exit the checkout process at this stage. If you have any queries about shipping, please contact us.

We offer only one delivery option at this time. It should be noted that with most of the larger items, Courier delivery (via Business Post) is included in the price. The cost of delivery will be shown prior to checking out.

We make every effort to ensure that our shipping charges are correct. However in exceptional circumstances we may need to revise our shipping estimate. If this becomes necessary we will contact you asap with the revised cost and you will then have the opportunity to continue or cancel your order.

Shipping Terms

We start processing your order the day it is received or as soon as is humanly possible for us to do so. Most of our orders are shipped and handled within one week and despatched from our workshop in Nottingham. Please note that we do not ship on weekends. Orders that have not shipped by end of hours Friday will be despatched on Monday.

Off My Head accepts no responsibility for late deliveries where such delivery is under the control of a third party. Furthermore no liability will be accepted by us for any loss, costs or other expenses resulting from the late delivery of goods.

Customers agree to inspect the goods upon receipt - any claim for damaged goods will only be accepted within 24hrs of delivery.

Order Status

Once the order is placed, your order status becomes available online. In order to retrieve your order status online, please return to your account details by clicking the "My Account" link at the top of any of the Off My Head web pages. A transaction record is also emailed to you upon completion of the checkout process. It serves as a payment receipt which we strongly encourage your to keep for your own personal records. All orders that are processed using the SECPay secure card processing facility will receive another email directly from www.SECPay.com containing a transaction number. Please retain this email also, as it will enable us to track the transaction with SECPay in the event of a refund or other transaction query.